Refund and Cancellation Policy

Cancellation

There is no subscription and no lock-in. You buy credits when you want them and stop when you want to. You can close your account at any time from your dashboard.

When a refund is available

Unused credits can be refunded within 24 hours of the recharge that added them. Email support@rapidrouter.ai from your registered address with the recharge date and amount.

When it is not

• Credits already consumed by completed API requests. The upstream provider has already billed us for that usage, so it cannot be reversed.
• Recharges older than 24 hours.
• Promotional or free credits, which were never paid for.
• Accounts closed by us for a serious breach of the terms.

How long it takes

Approved refunds are initiated within 2 working days and reach the original payment method within 5 to 7 working days, depending on your bank. Refunds go back to the method used for the recharge; we cannot redirect them elsewhere.

Failed payments and duplicates

If money leaves your account and credits do not arrive, or you are charged twice, email us with the payment reference. Genuine duplicates and failed captures are refunded in full, and the 24-hour window does not apply to them.

Dormant accounts after 365 days

Credits do not expire on a timer. What lapses is a dormant account: if an account goes 365 days with no usage at all, we may revoke the remaining balance. Any request against your balance resets that clock, so an account in use is never affected. We will email you before revoking anything, so you have time to use the balance or ask us not to.

Recharge limits

A single top-up can be limited by what the payment gateway or your card issuer allows in one transaction. There is no cap on how many top-ups you make, so a larger balance is a matter of topping up more than once. If you need a higher single-transaction limit, email us and we will look at it.

If you close your account

Tell us before you close it if you want the balance back. Where the recharge is still inside the 24-hour window we refund it. Outside that window credits are not refundable, so it is worth spending down a balance rather than closing on top of one. Credits are forfeited where we close an account for a serious breach of the terms.

Billing disputes

Your dashboard shows every request with its model, token counts and cost. If a charge looks wrong, email us within 30 days with the request details and we will check it against our logs.

Please raise it with us before asking your bank to reverse the payment. A chargeback suspends the account while the bank investigates, which is slower for you than an email to us, and we can usually settle it the same day.

Taxes on a refund

A top-up billed in dollars carries no tax, so there is none to reverse. We issue a credit note for the refund, and the amount that reaches you is the amount you paid.

What credits are

Credits are prepaid balance for Rapid Router usage and nothing more. They are not legal tender, carry no value outside the service, cannot be transferred between accounts, sent to anyone else, or withdrawn as cash. They exist so you can pay for API usage in advance.